Terms of service

T:mi Art Studio Elise, Business ID: 1360805-8 (hereinafter "the online store"), sells products to companies and private individuals. We reserve the right to change these delivery terms and prices. The business is not subject to value-added tax (VAT), and the VAT rate for products and courses is 0%.

Products are selected in the online store by adding them to the shopping cart. The order is submitted by paying for the contents of the shopping cart at the checkout. By placing an order, you accept these terms of delivery, product prices, and shipping costs. If an email address is provided at the time of the order, an order confirmation will be sent via email.

Our payment processor is Shopify Payments, ensuring your payment is processed securely, quickly, and smoothly. Purchases must be confirmed using strong customer authentication.

You can pay with Visa and Mastercard. Card payments are processed securely through an encrypted payment form, and payment card details are not stored in the online store's systems.

You can pick up artwork from my studios at the following addresses:

Artworks can also be delivered to the subscriber carefully packed via a transport/shipping company.

Delivery is free of charge. Please note, however, that large paintings from size 120x150 cm and up are delivered rolled up in a tube (All international deliveries are send without frames and bars). The stretcher bars are included in the package; you can have the canvas stretched at a local framing shop, or you can assemble and stretch it yourself. The payment and delivery methods are agreed upon with the customer in advance. I reserve the right to change product prices and shipping costs.

When picking up artwork from the studio, payment can be made on-site in cash or via Vipps (formerly MobilePay). Interest-free installment plans are available and are always agreed upon with the customer in advance. Please contact the artist at info@artstudioelise.com.

For deliveries outside the EU, the customer is responsible for any applicable customs duties and taxes.

The artist material kit will be sent by mail to the customer's nearest pickup point.

Art Studio Elise offers a 14-day satisfaction guarantee. You must contact the artist within 14 days of the delivery/shipping date if you wish to return a product.

Please remember before returning:

If the artist approves the return, we will send you instructions for the return shipment. We cannot accept returns without prior contact. The customer is responsible for all costs associated with the return.

Please note: For uncollected packages that are returned to us, we will charge the customer for the actual shipping and return costs.

For any questions regarding returns, contact: info@artstudioelise.com.

You must inspect the condition of the shipment immediately upon receiving the package. Report any damages within 48 hours.

If the product is incorrect or has been damaged in transit, please contact me immediately by email: info@artstudioelise.com. We will assess and resolve the issue.

The customer will receive a confirmation email once the returned product has been received and inspected. If the return is approved, the refund will be issued to your account. If the refund does not appear within 14 days, please contact me: info@artstudioelise.com.

Art Studio Elise is not liable for any direct, indirect, incidental, or other damages related to or arising from the order, delivery, or product, except to the extent that a mandatory provision in the Finnish Consumer Protection Act or other mandatory law stipulates otherwise for the damage in question.

We aim to resolve any disputes regarding your order primarily through mutual agreement. Therefore, please contact the artist first so we can find a solution.

If a dispute regarding the purchase contract cannot be resolved through negotiations between the parties, the consumer may submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services (www.kuluttajaneuvonta.fi). [1, 2]

We reserve the right to amend our terms and conditions. The customer must familiarize themselves with the terms of delivery currently in force before placing an order.

Art Studio Elise treats all customer data as strictly confidential. Art Studio Elise undertakes not to disclose customer information to third parties, except by order of an official authority.