Refund policy
What should I do if the product is not suitable for me?
Art Studio Elise's satisfaction guarantee is active for 14 days. You must contact the artist within 14 days of the delivery/shipping date if you wish to return the product.
Remember these points before returning:
- Condition: The product must be in the same condition as when you received it. The packaging must also be the original.
- Contact first: Always contact the artist before returning a product at info@artstudioelise.com.
- Message details: Include "Return", your name, your account number, and the reason for the return in your email.
If the artist approves the return, we will instructions for the return. We cannot accept returns without prior contact. The customer is responsible for all return shipping costs.
Please note that for uncollected packages returned to us, we will charge the original shipping and return shipping fees. For any questions and inquiries regarding returns, please contact: info@artstudioelise.com
What if the product is damaged during transit or I received the wrong item?
You must inspect the condition of the shipment immediately upon receiving the package. Please report any damages within 48 hours. If the product is incorrect or has been damaged during transit, contact me by email at info@artstudioelise.com. We will assess and resolve the issue.
Which products are non-returnable?
Discounted items, gift cards, and custom-made (made-to-order) products do not have a right of return. Please contact the artist if you have any questions regarding these products!
When will I receive my refund?
The customer will receive a confirmation email once the product has been returned and inspected. If the return is approved, the refund will be issued to your account. If the refund does not appear within 14 days, please contact me at info@artstudioelise.com.
Note! For uncollected packages returned to us, we will charge the original shipping and return shipping fees.